EV charging platform Monta has launched its AI-powered Network Operation Centre Agent (NOC Agent) as part of its aim to transform charging network operations.
Monta said it was already deploying it across its platform, with the NOC Agent being “a clear example of how automation can deliver reliability at scale and make autonomous operations a reality for charge point operators”.
By combining advanced AI with a simple user interface, Monta also said it was “lowering the barrier for operators to benefit from automation”. Anyone with a charger session ID can now get actionable insights instantly, making AI adoption straightforward, without significant IT investment or complex training, the firm added.
Monta has one of the industry’s largest data sets with 220,000 connected charge points, millions of monthly sessions, and hundreds of hardware integrations.
The NOC Agent is Monta’s first AI feature designed specifically for network operations. Instead of manually analysing logs, firmware histories, and hardware manuals, operators can ask Monta’s AI Agent to pinpoint root causes, deliver evidence, and suggest fixes.
One operator in the US saw their success rate on a DC charger jump from 31.2% to 98.3% in just 25 seconds of NOC Agent analysis, the firm claims.
Monta added that 75% of customer support tickets are solved by Monta’s AI before reaching a human agent. Monta’s AI models continuously learn from every charging session, firmware update, and user interaction, making the platform smarter and more autonomous over time, it added.
Casper Rasmussen, CEO and Co-Founder of Monta, said:
“The industry is excited about AI but still figuring it out, and some actors fear AI is too complex to implement. At Monta, we’re not experimenting – we’re deploying. With our AI Agent and our data backbone, we’re proving how AI makes networks smarter and easier to operate every day. This will transform the industry: small teams running thousands of chargers at higher quality than ever before. The time to prepare is now.”
“Troubleshooting used to mean long nights with engineers digging through endless logs. With the NOC Agent, those hours turn into seconds. It’s not just about fixing chargers faster – it’s about redefining what operational excellence looks like in EV charging.”
“Every AI use case we’ve built got 10x better with full-stack access. Monta has an unfair data advantage – and that’s exactly why our AI delivers real results in production while others are still experimenting.”
“Every industry has its inflection point where automation moves from optional to essential. In EV charging, that moment is now. Operators should no longer ask how many people they need to run a network – they should ask how small a team can run thousands of chargers with better quality than before. That is the future Monta is building.”
Image of Casper Rasmussen courtesy of Monta
