Yunex Traffic has been awarded a contract by CTEK to join its network of service providers, delivering reactive support for the company’s network of AC electric vehicle (EV) chargers.
The company said response times will be as fast as four hours – where there is a significant health and safety risk – with Yunex Traffic’s nationwide team of service engineers carrying out a range of repair and maintenance services.
Headquartered in Sweden, CTEK is developing and supplying safe EV chargers for local authorities, energy companies, businesses, parking companies, and private individuals.
Operating from 17 regional service centres across the UK, Yunex Traffic’s field engineers will be supported by the company’s in-house service operations centre.
The centre provides a range of support services, including incident management and remote monitoring to quickly identify and resolve issues, either remotely or by dispatching an engineer to site.
Wilke Reints, Managing Director, Yunex Traffic UK, said:
“We are delighted to be working with manufacturers such as CTEK to provide support services. With unrivalled expertise in the delivery, installation, maintenance and operation of EVCI (EV charging infrastructure), our teams maintain well over 2,000 chargers in cities throughout the UK. We look forward to working closely with CTEK to provide the support needed to help them achieve the 99% reliability rate required by the new Public Charge Point regulations.”
Stewart Allen, Head of Support at CTEK, said:
“We are delighted to welcome Yunex Traffic to our service support network, who are helping to maintain our EV chargers out in the field.
“Their excellent service levels, nationwide coverage, and the fact that they’re great people to work with make them a really welcome addition to the network. We share the same values when it comes to customer service, reliability, and delivery, so we know our customers are in great hands.”
Image courtesy of Yunex Traffic
