EV charging management platform AMPECO has announced the launch of CoOperator – an AI-powered operations agent for charging networks.
According to the company, the system provides charge point operators with automated root cause diagnostics, a conversational interface to their entire network, and the ability to execute operational actions in plain language.
CoOperator is available now to all AMPECO customers worldwide through the AMPECO Marketplace.
CoOperator introduces what AMPECO calls Insights: structured, one-click root cause analyses for the operational problems that consume the most time. Three types are available at launch.
Session Insights analyse a charging session in full: metadata, charging periods, tariff snapshots, transaction records, OCPP message logs, and OCPI logs for roaming sessions. The output is a complete diagnosis, including a session quality assessment, root cause analysis, driver behavior analysis, and specific recommendations for both immediate resolution and future prevention.
Authorisation Insights trace exactly why a driver was unable to charge, whether the cause is an expired RFID token, a payment failure, a network error, a fraud trigger, or a business rule conflict. The system explains the root cause with confidence levels and recommended actions, so the operator can answer the driver’s question on the spot.
Issue Insights are generated automatically the moment a hardware fault or connectivity loss is detected, with no manual trigger required. The analysis covers root cause with confidence level, scope assessment, supporting evidence from historical data, and a recommended resolution path. Scope assessment distinguishes between a problem isolated to one charger, one affecting an entire location, and a pattern across a specific hardware model fleet-wide.
Regardless of type, every Insight delivers the same output structure: immediate actions, prevention strategies, follow-up steps, supporting evidence, confidence levels, and historical context.
Orlin Radev, CEO at AMPECO, said:
“AMPECO has always been a powerful platform for running charging networks. CoOperator takes that further. It knows your network: your hardware, your pricing, your configuration, and acts based on how your system actually works. It’s proactive and powerful, but the operator stays in control at every step.”
Later this year, AMPECO plans to introduce CoOperator Workforce: autonomous AI workers operating in the background, handling routine network operations without manual intervention. API and MCP (Model Context Protocol) access will follow, enabling integration into existing business workflows.
Image courtesy of AMPECO.
