Daimler Truck has added a consultancy service which provides free advice and support for customers who are looking to buy electric HGVs.
The service, called TruckCharge, looks at three areas – initial consultation, infrastructure and operations – and then generates a range of information, including transformation strategies for decarbonisation and ESG targets, route and cost analysis, and operational functions, such as digital charging management and payments with the Mercedes ServiceCard.
Ultra-rapid DC charging firm Vital EV has also been appointed as an official TruckCharge partner for installations and ongoing maintenance and support.
Vital EV provides customers of Mercedes-Benz Trucks with comprehensive EV charging solutions, ranging from design and installation to ongoing support and maintenance. Its in-house clean energy experts also integrate both solar and Battery Energy Storage Systems (BESS) to mitigate grid constraints, ensuring resilient and scalable infrastructure.
Financing options for charging installations are available from Daimler Truck financial services, and the TruckCharge service is backed-up with a dedicated 24 hour support system, including over-the-air diagnostics and on-site attendance guaranteed within service level agreements in place for as fast as four hours.
Ibrahim Kraria, eConsultancy Manager, Daimler Truck UK, said:
“As every depot and business is different, we’ve introduced the TruckCharge free consultancy service to demonstrate to customers how to overcome any perceived obstacles to running electric trucks.
“For example, we can help them decide the infrastructure required for their current and future eHGV truck requirements and give a clear analysis of the costs and benefits they should consider.”
Anna Eyre, Brand & Content Manager from Vital EV commented:
“We are delighted to announce Vital EV have been appointed as an official EV charging partner, supporting Daimler Truck UK with our expertise in turnkey rapid and ultra-rapid charging solutions and a speciality in high power charging infrastructures.”
“Appointing Vital EV to support Daimler Truck UK shows our commitment to provide expert advice and support, and deliver reliable, high-performance truck charging. From design and installation to ongoing support and maintenance via a dedicated 24/7/365 support system, TruckCharge is a complete solution.
“Anybody transitioning to electric trucks is bound to have lots of questions and operational issues to manage, so we developed our TruckCharge service to provide comprehensive solutions for them and our partnership with Vital EV provides the highest levels of support you’d expect from Mercedes-Benz Trucks.”
Image courtesy of Daimler Trucks
