Wednesday, December 18, 2024
EnergyLatestNews

UK Power Networks cuts quote wait times

A new digital platform from UK Power Networks aims to cut wait times for formal quotes on high voltage connections to just a few minutes.

HV (high voltage) Auto Quote will cut lead-in times for commercial customers, such as house builders, developers and EV hub installers, who want to connect to the local electricity network and request a quote.

Formerly, the process for quoting was manual, and required site assessments, but the new tool uses digital data to see when there is already a high-voltage connection point nearby. It means a formal quote can be offered instantly, or if needed the application can be referred straight to an engineer.

The £2million project was developed in partnership with software providers, EA Technology, and co-designed with customers over the past two years. It is currently being rolled out across the South East, with London and the East of England to follow.

Luca Grella, head of innovation at UK Power Networks said:

“HV Auto Quote is not just a tool; it’s a game-changer for our customers. By digitising the high-voltage connection process, we’re transforming what once took months into mere minutes, allowing customers to connect with confidence and clarity.

“With the number of connection requests projected to significantly increase as we move towards Net Zero, HV Auto Quote adds to our growing suite of digital tools that will allow us to meet this challenge head on. Customers are now able to apply online, assess their options and receive budget estimates and formal quotations in a matter of minutes.”

William Auloni, utilities manager at White Code Consulting and an HV Auto Quote customer said:

“The system is very easy to use and saves a lot of time. It makes the process of requesting a quote as straightforward as possible, which has made a world of difference in my work. My only complaint is that I wish it had come along earlier.”

Image courtesy of UK Power Networks

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