Zap-Map reveals user ratings of EV charging networks

A major new survey of users from EV mapping service Zap-Map has revealed the networks which have received the highest ratings.

The league table, based on 1,500 Zap-Map users, shows that Tesla is the number one network, and the “standard all networks should aspire to”, according to one customer of the mapping service.

The second placed network was InstaVolt, which a user described as “modern, super reliable, generally come in pairs and contactless payment is a huge plus”.

Third place went to Osprey – formerly called Engenie – which was rated highly for its reliability and ease-of-use with one user stating the service had “good locations”.

At the bottom of the table was Ecotricity’s Electric Highway network which was dubbed “out of date and unreliable” by one user.

The table according to Zap-Map users was:

The Zap-Map survey rated 16 chargers overall and judged the providers on four key areas: reliability, ease of use, cost and facilities.

Dr Ben Lane, Co-founder and CTO at Zap-Map, said: “This year’s network rankings should focus the minds of all EV charging providers. As the survey demonstrates, EV drivers are very clear about the factors that make for a good charging experience, with reliability and ease of use being key priorities.

“A new generation of drivers want to arrive at a charge point and be confident that it will be simple to use and a trouble-free experience. They are quick to pick up that different networks offer varying levels of service, and will actively visit networks that provide a reliable and easy-to-use experience.

“The Zap-Map user rankings also highlight which networks urgently need to improve their charging services. As the EV market moves from early adopters to the mass market, EV drivers just want to be able to charge without any fuss. Poor-performing networks will need to take a long, hard look at the quality of the services they offer if they want to retain their customers as the EV market grows apace.”