In partnership with RightIndem, AA Business Services has launched a digital claims reporting solution to help fleets on time and cost savings.
Digital Claims Assistant aims to transform the accident management process for fleets, enabling drivers to report an accident quickly, easily, and more accurately.
Reporting time is central to claims management, as the longer it takes to report an accident, the higher the claim cost.
Data from The AA shows that on average when a third-party claim is reported on day 15, it costs up to 189% more than when reported on day one – and on day 25 it rises to 926%.
The Digital Claims Assistant tool directly supports fleets and drivers with access to accident reporting so busy drivers can login promptly anywhere and time to manage the First Notification of Loss (FNOL) process. Each customer receives a unique QR code so drivers can easily scan it when needed and start the claims process.
It features a conversational interface, supported by video avatars, which guide claimants through every step, making the claims process accessible and unintimidating.
David Bartlett, head of Accident Management, at AA Business Services, explained:
“At The AA we work to be Always Ahead and central to this is simplifying fleet processes and cutting costs, so we’re delighted to launch Digital Claims Assistant. For us, this is very much the first step of a digital evolution of our award-winning accident management process and we’re committed to evolving the tool as we track how it’s being used by fleets.”
Julie Rodilosso, CEO of RightIndem, said:
“Delayed incident reporting, vague descriptions, backlogs of unreported claims, and the resulting inefficiencies, have been heckling fleet claims managers for decades and now in partnership with RightIndem, The AA has the solution. Digital Claims Assistant is an intuitive platform designed to feel familiar and be stress-free, even for new users – which helps encourage immediate reporting, eliminating delays, and empowering fleet managers to stay on top of claims.”
