Mer has come in first place in ZapMap’s survey of 4,000 electric vehicle drivers’ views on UK’s charge point networks – in the destination / on-street rankings.
Zapmap’s annual satisfaction survey saw respondents rating their overall satisfaction for the networks they use regularly, which is then used to rank each network out of a maximum of five stars.
They also rated their level of satisfaction with the networks in five key areas: reliability, ease of use, customer support, value for money, and payment options.
In first place was destination charging network Mer, which scored highly for the reliability and ease of use of its charging network. In joint-second were Connected Kerb and ubitricity, focusing on low-powered, on-street devices for overnight charging.
This year Zapmap has also added a new ‘Up and Coming Network’ category, which went to RAW Charging, a network that already has over 75 charging locations and 215 devices across the UK, most of them 7-22 kW devices.
Melanie Shufflebotham, Co-founder & COO at Zapmap, said: “With the continued growth in the number of new electric vehicles registered this year comes an increasing number of electric car drivers who don’t have access to off-street parking. These drivers need a close-to-home solution that gives them a robust alternative to charging on a driveway.
“While less high profile than the en-route charging locations, drivers that use on-street and destination chargers often rely on them for their day-to-day charging. That’s why these annual network rankings are so important, because they provide a comprehensive illustration of what real drivers using the networks are thinking – and give new EV drivers a good idea of which networks are dependable.”
Jade Edwards, Head of Insights at Zapmap, said: “These destination and on-street network rankings provide clarity on how the UK’s medium and low-powered charging infrastructure is developing, and this is particularly important given the greater proportion of new electric car drivers who are not able to charge at home.
“What’s more, our latest survey shows that the reliability and ease of use of the UK’s destination and on-street charging networks are two key determinants of the level of driver satisfaction across the country. These two aspects should be key priorities for all the UK’s public charging networks.”
Image from ZapMap